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To initiate a return, please contact our customer support team either by email or phone within the specified timeframe mentioned above. Our team will guide you through the return process and provide you with a return authorisation (RA) number.
Pack the product securely in its original packaging or an appropriate equivalent. Include all accessories, manuals, and documentation that came with the product. Clearly write the RA number on the package. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
Please ship the return to the address provided by our customer support team.
Ensure that the package is adequately insured and obtain a tracking number for reference.
We do not offer direct exchanges for returned products. If you wish to exchange a product, please follow the return process outlined above, and then place a new order for the desired item.
If you receive a defective product or if there is an error on our part, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the circumstances.
If your order arrives damaged, please notify our customer support team within 48 hours of delivery. Provide detailed information and, if possible, include photographs of the damaged packaging and product. We will work with you to resolve the issue promptly.
If you have any questions or require assistance with returns, refunds, or exchanges, please contact our customer support team. We are here to help and ensure your satisfaction with our products and services. Please note that this Returns Policy applies only to purchases made directly through www.stripcurtainsdirect.co.uk. If you have made a purchase through a third-party retailer, please refer to their respective returns